To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings, jewellery sets containing earrings, hair accessories, hats or unsealed cosmetics.
Additional non-returnable items:
There are certain situations where only partial refunds/credit are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 28 days after delivery.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will be issued. Store Credits can be used online and in store to purchase any of our other products.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with an image of the faulty product at email@example.com and send your item to: Level 2, Shop SP205, 1 North Terrace, Bankstown Central Shopping Centre, Bankstown NSW 2200 New South Wales AU 2206.
For faulty items, we will happily refund with proof of purchase or exchange at the current scanning value in the absence of proof of purchase.
- Item(s) must be returned within 14 days of receipt of date of delivery
- Item(s) must be in original saleable condition with all labels and tags attached
- Item(s) must be returned in a box so not damaged in transit
- The tax invoice must be presented as proof of purchase.
We do not accept "change of mind" exchanges or refunds for items purchased.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Level 2, Shop SP205, 1 North Terrace, Bankstown Central Shopping Centre, Bankstown NSW 2200 New South Wales AU 2206.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Store credit can be used online and in store.
- Store credit cannot be transferred to another person or account.
- Please treat store credit like cash.
- Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
- Store credit is valid for 12 months after the date of issue.
- Store credit is provided in AUD currency.
- Your use of store credit constitutes your agreement to our Terms & Conditions.
Our team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at firstname.lastname@example.org as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.